IT Service Management (ITSM)

• Incident, Problem, and Change Management - Quickly resolve IT issues and minimize disruptions.
• Service Catalog & Self-Service Portal - Empower employees to request IT services easily.
• AI-Powered Virtual Agents - Automate ticket resolution with AI chatbots.
• Knowledge Management - Provide a centralized repository of IT solutions.
• Incident, Problem, and Change Management - Quickly resolve IT issues and minimize disruptions.
• Service Catalog & Self-Service Portal - Empower employees to request IT services easily.
• AI-Powered Virtual Agents - Automate ticket resolution with AI chatbots.
• Knowledge Management - Provide a centralized repository of IT solutions.

Benefit: Reduces IT workload, improves response time, and enhances employee productivity.

IT Operations Management (ITOM)

• IT Infrastructure Monitoring - Detect and prevent IT failures proactively.
• Event and AIOps Management - Use AI to predict and resolve issues before they impact business.
• Cloud and Container Management - Optimize cloud resources across AWS, Azure, and Google Cloud.
• Discovery & Service Mapping - Gain real-time visibility into IT assets and dependencies.

Benefit: Ensures IT system reliability, reduces downtime, and improves overall efficiency.

IT Asset Management (ITAM)

• Hardware & Software Asset Tracking - Manage all IT assets in one place.
• Software License Compliance - Ensure legal software usage and avoid penalties.
• Lifecycle Management - Track the procurement, usage, and retirement of IT assets.
• Cost Optimization - Reduce unnecessary software and hardware expenses.

Benefit: Maximizes asset utilization, reduces costs, and improves compliance.

IT Business Management (ITBM)

• Strategic Portfolio Management - Align IT investments with business goals.
• Project and Resource Management - Plan, prioritize, and execute IT projects effectively.
• Agile Development Support - Integrate Agile and DevOps for faster software delivery.
• Financial Management - Optimize IT spending and forecast costs accurately.

Benefit: Improves IT project success rates and enhances business decision-making.

Security Operations (SecOps)

• Threat Intelligence & Response - Detect and respond to security threats in real time.
• Vulnerability Management - Identify and remediate security vulnerabilities proactively.
• Security Incident Management - Automate security event tracking and resolution.
• Integration with SIEM & EDR Tools - Connect with security platforms like Splunk, CrowdStrike, and Palo Alto.

Benefit: Enhances cybersecurity posture, reduces attack risks, and improves compliance.

Customer Service Management (CSM)

• Omnichannel Customer Support - Provide seamless support via chat, email, and phone.
• AI-Powered Case Resolution - Automate customer issue resolution.
• Customer Self-Service Portal - Reduce support tickets by enabling self-help resources.
• Field Service Management - Manage on-site service requests efficiently.

Benefit: Improves customer satisfaction, reduces service costs, and enhances brand loyalty.

HR Service Delivery (HRSD)

• Employee Onboarding & Offboarding - Automate hiring and exit processes.
• Payroll & Benefits Management - Streamline HR operations and reduce manual workload.
• HR Case & Knowledge Management - Provide self-service HR solutions for employees.
• Employee Experience Platform - Enhance engagement with AI-driven HR workflows.

Benefit: Reduces HR workload, improves employee satisfaction, and accelerates HR processes.

Governance, Risk, and Compliance (GRC)

• Risk & Compliance Automation - Monitor and enforce regulatory compliance.
• Audit Management - Automate internal and external audits.
• Policy & Control Management - Ensure adherence to company policies.
• Third-Party Risk Management - Assess and manage vendor risks effectively.

Benefit: Ensures regulatory compliance, reduces business risks, and streamlines governance.

Application Development & Low-Code Platform (App Engine)

• Low-Code & No-Code Development - Build applications without extensive coding.
• Process Automation Designer - Create end-to-end workflows quickly.
• Integration Hub - Connect ServiceNow with third-party apps like Salesforce, Slack, and SAP.
• Custom Mobile Apps - Develop and deploy business applications for mobile devices.

Benefit: Accelerates digital transformation, reduces development time, and improves business agility.

ServiceNow Industry Solutions

ServiceNow provides specialized solutions for industries like:

• Healthcare & Life Sciences - Patient management, medical compliance.
• Financial Services - Fraud detection, customer onboarding.
• Manufacturing - Supply chain optimization, factory automation.
• Telecommunications - Network service management, customer support automation.

Benefit:Industry-specific solutions to drive efficiency and innovation.